Shell in Falls Church, VA Open now

Reviews about Shell

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  May 14, 2020, by Beth Lopez
  I am now UTTERLY DISPLEASED with the service at this location, because of a mechanic that works at this location. My husband and I left our car to be serviced and agreed to our car having one part changed. We left our car and shortly after leaving, the mechanic servicing our car called and said that an additional part needed to be replaced. He was CLEARLY told NOT TO DO ANY OF THE WORK and to leave our car keys with the cashier inorder for us to pick up our car later and it was discussed with him that we would perhaps return at a later day to have work done. ( Our 25 yr old son, and myself heard the conversation since the phone was on speaker mode when he called about needing additional part My husband told him NOT TO DO ANY WORK). When we returned, the car had the UNWANTED Part on our car and it was still sitting up on the lift with one of our tires laying in the floor !! The mechanic had left for the day and could not be reached. THIS IS SIMPLY UNACCEPTABLE AND UNETHICAL! Legal measures will have to be taken if this is not resolved since we CLEARLY DID NOT AGREE TO ANY WORK BEING DONE ON OUR CAR after the mechanic spoke to my husband about needing an additional part. It is only right that SHELL accepts full responsibility for this UNDERHANDED, AGGRESSIVE ACTION !